Return & Exchange Policy

This Return & Exchange Policy applies to physical products purchased from THRAYANSHIP. Related refund timing is described in the Refund & Cancellation Policy.

1. Return / exchange period

You may request a return or exchange within the first 7 days from purchase (the order date, unless we tell you a different start date in writing for that order).

2. Condition of returned products

The product must be unused and in the same condition as received. Original packaging should be retained and returned with the product where it was provided.

Returned products are subject to inspection and a quality check.

3. Defective or damaged products

Defective or damaged products may qualify for replacement. Report the issue within 7 days of receipt, as described in the Refund & Cancellation Policy.

4. Sale items and category exclusions

Sale items may be excluded from return or refund where that is stated at purchase.

Certain product categories may be excluded from return or refund. Those exclusions should be disclosed at purchase (for example on the product page).

5. How returns are handled

After you contact us with your order number and reason for return, we will explain the next step (for example pickup, self-ship, replacement, or refund). Do not return a product without hearing from us, unless we have already given return instructions.

Fulfilment partners may assist with collecting or replacing goods. You do not need supplier details to start a return with THRAYANSHIP.

6. Contact