Refund policy

This Refund & Cancellation Policy applies to orders placed on the THRAYANSHIP Store. It should be read with the Return & Exchange Policy and the Shipping Policy.

1. Cancellation

Cancellation requests are considered within 7 days of placing the order.

Cancellation may not be possible after the order has entered shipping or fulfilment, or is out for delivery.

To request cancellation, contact us as soon as possible using the details below and include your order number.

2. Refunds

Where a refund is approved (for example a valid cancellation, or a qualifying return/replacement that results in a refund), the refund is processed within 7 days of approval.

The amount is returned by the original payment method where the payment provider allows it. Banks and payment providers (including PhonePe, where used) may take additional time to show the credit on your account.

3. Damaged or defective products

Damaged or defective products should be reported within 7 days of receipt. Please keep the product and packaging and share photos or other details we reasonably request so we can assess the issue.

4. Product not as shown or not as expected

If the product is not as shown or does not meet reasonable expectations based on the listing, contact customer service within 7 days of receipt. We will review the request in line with this policy and the Return & Exchange Policy.

5. Manufacturer warranty

Where a product is covered by a manufacturer’s warranty, warranty service should be handled according to the manufacturer’s warranty terms where applicable. This does not reduce any non-excludable rights you have under Indian consumer law.

6. Shipping charges

Shipping charges, if you paid any, are non-refundable, as stated in the shipping rules that apply to the Store.

7. Exclusions

Certain product categories may be excluded from refund. Those exclusions should be disclosed at purchase. Sale items may be excluded where that is stated at purchase.

8. How to request a refund or cancellation